We speak with representatives from Gailes Community House and Mununjali about their experiences with completing aspects of the HSQF certification and assessment processes.

Transcript

Cassandra

So even though we had just gone through that process of developing all our policies, this process, the HSQF process allowed me to revisit those policies again, and go oh okay yeah we actually missed this. Even though we have the policy, we have the paper, we have the practice - it's actually about finding time to document those processes, and it's that documentation process that gets lost.

Because for a couple of reasons you think, oh that’s just a bandaid on a knee, but the bandaid on the knee then becomes infected, then becomes a doctors visit, then it becomes antibiotics. Then comes back to, what happened - what did you do to my child when they hurt their knee. 

From an organization that doesn't do case management - we don't do case management, we don't do case planning, we don't keep client files, we don't keep client documents. To actually bring in that culture of documenting things, that's something that definitely was an area that we need to continue to work on, and I feel that that's the biggest benefit of a process like this - is identifying the areas that you need to improve on.

 

Brad

Knowing that you're picking up different programs, and you can see that the preparation the processes of thinking of how you do it. And it does take it back to basics, and just goes through the whole thing again, especially with the new FPP coming on board, we feel that we’re so prepared for it.

Because she just applied the principles properly, and that building those foundations for all those good governance, good practice; just do what you say you're gonna do. Stay within the realms of what we’re there for - don't start straying outside things.

We've got to keep pulling her back, she wants to save the world this one.

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