We speak with representatives from Gailes Community House and Mununjali about their experiences with completing aspects of the HSQF certification and assessment processes.
Definitely take it a bit at a time. Like I've found that I would be working on - like I - some days my headspace would only allow for one standard. Some days I was like ‘wow this one's easy, this is - I'm getting through this’. And some days I doubted what I was doing because I thought I feel like I'm being repetitive, but sometimes it is repetitive, you know.
I think just the three P’s: prepare, prepare, prepare - just get it all there, just go through it. Look at what they are requiring - which was a help to us, and just going through that and not waiting for the day to show up and going “oh geez let’s get this together”. Just have it ready.
And also definitely a quiet space. Like it wasn't possible to do it here because of the context of this building, but if you if you have access to a building that does have that quiet space. You definitely need, you know, the quiet space; plenty of coffee; sugar; nibblies; snacks. Whatever gets you through.
I think the biggest tip for everybody is to just put it out there – what you are doing. Just be honest about that, because you’re not gonna find the gaps if you try to fudge it or cover it up. And we were open, very open with our auditor with that. So she understood that, and as I say, we only had two minor compliances anyway.
And also having a committee - for a small organisation, for us, the benefit to me was having my committee being very supportive of, and understanding that process - but also knowing your organisation and knowing what works.
I think like if you're having trouble, whatever it is, or things that are impacting on you, the other thing I would do - I would speak to them. Speak to the auditor, speak to QCOSS, because the support is there. You fear for the, you know, we've got to get this audit done, no matter what the cost, but it's not like that at all. So that's another thing I would suggest to people - if you need a bit of a hand, ask for help because it's there.